Terms of Service

These Terms of Service ("Terms") are an agreement between you and [registered legal name of the business], [business type, e.g. sole proprietorship / private limited company], with its registered address at [registered address, India]("AISolutionCraft", "we", "us").

They apply to our website, our dashboard and the AI assistant you add to your own website (together, the "Service"). By creating an account, starting a free trial or using the Service, you accept these Terms and our Privacy Policy. If you use the Service for a business, you confirm you are allowed to accept these Terms for that business.

The Service lets you build an AI assistant for your website. Depending on your plan, it can:

• learn from your website (by crawling pages you choose), documents you upload and answers you add;
• answer your visitors in a chat widget and in browser voice calls, in the languages you enable;
• collect visitors' contact details and call-back or appointment requests, when you switch these features on;
• show you conversations, leads, call ratings, usage and costs in your dashboard.

We may improve, change or remove features. If a change materially reduces a paid feature you rely on, we will tell you in advance where reasonably possible.

You must be at least 18 years old to create an account. Keep your sign-in details secure and your account information accurate. You are responsible for activity under your account and for the team members you invite. Tell us promptly at support@aisolutioncraft.com if you suspect unauthorised access.

• Plans and limits. Features, usage limits and prices for each plan are shown on our pricing page and in your dashboard at the time you subscribe. Limits (for example, messages, voice minutes or websites) are enforced automatically.
• Free trial. Where a free trial is offered, it lasts the number of days shown when you start it (currently [14] days). [Confirm: does a trial need a payment method, and does it convert to a paid plan automatically?]
• Payment. Paid plans are billed in advance, monthly or yearly, through our payment providers ([confirm which are live: Razorpay and/or Stripe]). Prices are shown in INR or USD; applicable taxes such as GST [confirm GST registration and whether prices include tax] are added where required.
• Renewal and cancellation. Plans renew automatically at the end of each billing period unless you cancel before the renewal date. Cancelling stops the next renewal; you keep access until the end of the period you have paid for.
• Refunds. [Refund policy to confirm, e.g. "Payments are non-refundable except where required by law" or a 7-day money-back period].
• Price changes. We will give you at least [30]days' notice before a price change affects your plan. It applies from your next renewal.
• Unpaid fees. If a payment fails, we may limit or pause the Service until it is paid.

You keep ownership of everything you add to the Service — your website content, documents, answers, settings — and of the conversations and leads your assistant collects ("Your Content"). You give us permission to host, copy, process and transmit Your Content only as needed to run the Service for you, including sending it to the AI and speech providers listed in our Privacy Policy.

For data your assistant collects from your website visitors, you decide why and how it is collected; we process it on your behalf. You are responsible for:

• having the right to let us crawl the websites and use the documents you add;
• telling your visitors, in your own privacy notice, that an AI assistant answers them and that their messages, voice and contact details are processed by us on your behalf;
• obtaining any consent your local law requires before your visitors share personal data or use voice;
• using the leads you receive lawfully, including any rules on calling or messaging people.

We do not use Your Content to train AI models, and we do not sell it.

You must not use the Service to:

• break any law, or infringe anyone's intellectual property or privacy;
• crawl websites you do not own or are not authorised to use;
• publish harmful, deceptive, discriminatory, sexual or violent content, or impersonate others;
• collect sensitive personal data (such as health, financial account or government ID numbers) through the assistant;
• send spam, or call or message people who have not agreed to be contacted;
• attack, overload, reverse-engineer or bypass the limits or security of the Service, or resell it without our written permission.

We may suspend use that breaks these rules or puts the Service or other customers at risk.

Your assistant is powered by artificial intelligence. It is designed to answer from your own content, but AI can still be wrong, incomplete or out of date, and speech recognition can mishear names, numbers and words. Answers are not professional (legal, medical, financial or safety) advice.

You are responsible for the content your assistant learns from, for checking its answers and settings before relying on them, and for how your business acts on conversations, leads and booking requests. A booking or call-back request taken by the assistant is a request, not a confirmed appointment, until your team confirms it.

The Service relies on third-party providers for AI, speech, maps, sign-in and payments (see our Privacy Policy). Their availability and terms are outside our control; if one of them is unavailable, parts of the Service may be limited. Webhooks or integrations you connect send data to destinations you choose and are your responsibility.

We aim to keep the Service available and secure, but we do not guarantee it will be uninterrupted or error-free, and we may carry out maintenance. Support is available at support@aisolutioncraft.com. [Optional: support hours or response times per plan]

The Service, its software, design and brand belong to us or our licensors. We give you a limited, non-exclusive, non-transferable right to use it during your subscription under these Terms. Feedback you give us may be used to improve the Service without obligation to you.

You can stop using the Service and cancel at any time. We may suspend or end your access if you seriously or repeatedly break these Terms, fail to pay, or if the law requires it; where reasonable, we will warn you first.

You can delete a website (with its content, conversations and leads) from your dashboard at any time. After your account ends, we delete or anonymise Your Content as described in our Privacy Policy. Download anything you need before then.

Except as stated in these Terms, the Service is provided "as is" and "as available", without warranties of any kind, to the extent the law allows.

To the extent the law allows, we are not liable for indirect or consequential losses, such as lost profits, revenue, data or business opportunities, including losses caused by AI answers or missed leads. Our total liability for any claim relating to the Service is limited to the amount you paid us in the [12] months before the claim. Nothing in these Terms limits liability that cannot be limited by law.

You agree to compensate us for claims brought by others that arise from Your Content, your use of the Service in breach of these Terms, or how you use your visitors' data.

These Terms are governed by the laws of India. Courts in [city, e.g. Chennai], Tamil Nadu have exclusive jurisdiction. Before going to court, please contact us so we can try to resolve the matter informally within 30 days.

We may update these Terms. For material changes we will notify you by email or in your dashboard at least [15] days before they apply. The date at the top shows the latest version. If you keep using the Service after changes apply, you accept them; if you do not agree, you can cancel.

Questions about these Terms: support@aisolutioncraft.com, or see our contact page.